F.A.Q.
Does the information I send you by e-mail remain completely confidential?
There is no technology, no organisation, nor any method of communicating information (whether by Internet, fax, telephone or postal service) that can guarantee total confidentiality of the information sent. Therefore, please make sure that the content of your messages is geared to the level of security offered by the means of communication you have chosen. That said, these restrictions are not insurmountable: if you wish to share highly confidential information with us, why not send us a short e-mail and arrange an appointment, when we can meet in a private room to discuss matters in complete confidence?
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Do you plan to offer on-line transaction services on the web site in the near future?
This web site is the portal and home site for BNP Paribas - Private Bank and is therefore open to all site visitors, clients and non-clients alike, whatever their origin. It is the showcase for BNP Paribas and as such will not be offering on-line transactions. However, there are local web sites coming on stream soon to complement our home site and these will have on-line transaction functions.
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Which browser software do you recommend for visiting your web site?
The two main browser softwares on the market are Internet Explorer and Netscape Navigator. You can use either, with the proviso that you go for Version 4 or higher. Both browsers are now out of licence: free copies are often distributed in shops or with magazines and can even be downloaded from the Internet.
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Should I download Acrobat Reader or Flash Player? What do these plug-ins do?
Some of the documents you see on our web site use formats which make screen display and presentation easier. Others, however, use particular file formats, which facilitate the use of special effects (e.g. animations) or which simplify page downloads and off-line consultation. To use these special formats, you require additional software extensions which are called 'plug-ins'.
The BNP Paribas web site uses two of the most popular plug-ins: Acrobat Reader, which lets you download and view documents, and Flash Player, which lets you display interactive multimedia animations.
You can download these plug-ins by clicking on the links below and following the instructions found there:
Acrobat Reader : http://www.adobe.com/prodindex/acrobat/readstep.html
Macromedia Flash : http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash
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The information on my screen is never updated: what can I do?
This is probably caused by the cache management configuration options in your browser. Any web pages you visit are, in fact, stored on your computer in an area of your hard disk called a cache. A cache speeds up the display of such pages in the browser by removing the need to download the files from the remote server before displaying them. Instead, the browser only has to look in the cache on your computer's hard disk.
Your browser may be configured to simply reload pages from the hard disk cache each time without checking the remote server for possible updates. If this is the case, you must alter the settings (or options) in your browser as follows.
For Netscape Navigator: click on 'Edit' in the browser menu bar, then on 'Preferences'. When the new window opens, click on the '+' sign to the left of 'Advanced' to reveal more choices and select 'Cache'. On the right-hand side of the window, click on 'Once per session' or 'Every time'. Click on 'OK' to confirm your choices.
For Internet Explorer: click on 'Tools' in the browser menu bar, then on 'Internet Options'. Select the 'General' tab, then click on 'Settings'. Click either next to 'Every visit to the page' or next to 'Every time you start Internet Explorer'. Then click twice on the 'OK' buttons to close the options window and confirm your choices.
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